Need help?
We’ve got you.

Find answers to the most commonly asked questions about Quandoo for Restaurants.

Cutout photo of a waitress looking down at a tablet.

Frequently asked questions

Signing up

How do I sign up?
Please leave your details via this form and our sales team will get in touch with you to discuss solutions, pricing plans, and help you sign up.

Do I need to install an app?
Some of our products are coupled with an iOS or Android app. We will help you determine what is best suited for your restaurant.

Pricing & Billing

What does the price include?
The price includes three components:

Monthly subscription: fixed service fee
Cover fee: fee per guest for reservations via Quandoo’s portal, app & partner network
Setup: One-time fee to set up the account

Reservations via the 'Reserve with Google' feature and Quandoo Booking Widget are free of charge and included in the final price.

What payment methods do you accept?
We accept Direct Debit and Credit Cards.

Do I receive a contract when I sign up?
Yes, you will receive the contract via DocuSign at your registered email address.

What are the payment and invoicing terms?
Once you have successfully signed up, we’ll send you the invoice at the beginning of the next calendar month.

How can I cancel my subscription?
If you wish to cancel your subscription, please email us at support.nz@quandoo.com and we will manage it for you.

Managing your account

How do I contact customer support?Please use our 24/7 live ‘Chat with us’ function in your Quandoo product. Alternatively, you can also call us on (+64) 9801 0534 or email us at support.nz@quandoo.com.

How can I change my billing information after claiming my restaurant?
Please email us at billing.nz@quandoo.com with your new billing details and we’ll change it for you.

Can multiple people from my team access the account?
You can create multiple user logins for your team members in the Quandoo Business Center. They will need a valid email address and be required to set up a secure password during this process.

I forgot my password. What should I do?
Please reset your password here.

Existing partner in need of support?

Our Help Centre is available to you 24/7 – explore our guides and learn how to get the most out of Quandoo for Restaurants.

For additional assistance, you can contact us via our Live chat. Please log in to get in touch.

Need help? Learn how to access our Help Centre here.

Don’t see what you’re looking for?

Please contact us for any other questions you may have.

Need help? We’ve got you.

Frequently asked questions

Existing partner in need of support?

Don’t see what you’re looking for?

Need help?
We’ve got you.