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Find answers to the most commonly asked questions about Quandoo for Restaurants.

Frequently asked questions

Signing up

How do I sign up?
Please leave your details via this form and our sales team will get in touch with you to discuss solutions, pricing plans, and help you sign up.

Do I need to install an app?
No. Quandoo for Restaurants is a web-based app. Its responsive interface lets you easily access the app across various devices including smartphones, tablets, laptops and desktops.

Pricing & Billing

What does the price include?
The price includes three components:

Monthly subscription: fixed service fee
Cover fee: fee per guest for reservations via Quandoo’s portal, app & partner network
Setup: One-time fee to set up the account

Reservations via the 'Reserve with Google' feature and Quandoo Booking Widget are free of charge and included in the final price.

What payment methods do you accept?
We accept Direct Debit and Credit Cards.

Do I receive a contract when I sign up and subscribe?
To avoid the hassle of paperwork, there is no physical contract to sign. The contract begins as soon as you accept the terms and conditions and subscribe.

What are the payment and invoicing terms?
Once you have successfully subscribed, we’ll send you the invoice at the beginning of the next calendar month.

How can I cancel my subscription?
If you wish to cancel your subscription, please email us at support.nz@quandoo.com and we will manage it for you.

Managing your account

How do I contact customer support?
Please email us at support.nz@quandoo.com with your questions. You can also call us on (+64) 9801 0534 or use our 24/7 live chat function in your Quandoo product.

How can I change my billing information after claiming my restaurant?
Please email us at billing.nz@quandoo.com with your new billing details and we’ll change it for you.

Can multiple people from my team access the account?
Multiple people from your team can access the same account simultaneously, using the same credentials.

I forgot my password. What should I do?
Please reset your password here.

Don’t see what you’re looking for?

Please contact us for any other questions you may have.

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Frequently asked questions

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