Find answers to the most commonly asked questions about Quandoo for Restaurants.
Frequently asked questions
How do I sign up? Please leave your details via this form and our sales team will get in touch with you to discuss solutions, pricing plans, and help you sign up.
Do I need to install an app? Some of our products are coupled with an iOS or Android app. We will help you determine what is best suited for your restaurant.
Pricing & Billing
What does the price include? The price includes three components:
Monthly subscription: fixed service fee
Cover fee: fee per guest for reservations via Quandoo’s portal, app & partner network
Setup: One-time fee to set up the account
Reservations via the Quandoo Booking Widget are free of charge and included in the final price.
What payment methods do you accept? We accept Direct Debit and Credit Cards.
Do I receive a contract when I sign up? Yes, you will receive the contract via DocuSign at your registered email address.
What are the payment and invoicing terms? Once you have successfully signed up, we’ll send you the invoice at the beginning of the next calendar month.
How can I cancel my subscription? If you wish to cancel your subscription, please email us at email@example.com and we will manage it for you.
Managing your account
How do I contact customer support?Please use our 24/7 live ‘Chat with us’ function in your Quandoo product. Alternatively, you can also call us on (+852) 5803 1700 or email us at firstname.lastname@example.org.
How can I change my billing information after claiming my restaurant? Please email us at email@example.com with your new billing details and we’ll change it for you.
Can multiple people from my team access the account? You can create multiple user logins for your team members in the Quandoo Business Center. They will need a valid email address and be required to set up a secure password during this process.
I forgot my password. What should I do? Please reset your password here.
Don’t see what you’re looking for?
Please contact us for any other questions you may have.